Monday, December 7, 2009 by Tripp Babbitt
Seems like each time I read something coming from the Ash Institute from Harvard, I am left shaking my head in disbelief. It has now advanced to the point where I just accept that they will say things that defy all reality. They can spin a web faster then any spider I know.
In the latest travesty John O’Leary in Driving Change: Go Big or Go Home likens government to driving a bus where everyone has access to a brake. Meaning anyone can kill any change program in government. He uses this as an impetus to basically run over people to achieve change.
With apologies to one of our fine educational institutions this is ridiculous. What got us in the mess we are in today is our inability to seek knowledge before seeking change. Government management can only make assumptions about one thing . . . that they need to get knowledge before introducing change.
The cost of not getting knowledge is to guarantee failure in any organizational change management program. The result is higher costs, worse service and a poor culture. The political spin of this has to be exposed as they administrations point to those costs that go down and not to the ones that increase due to this flawed approach…………………..